Frequently Asked Questions
Questions about the products
Questions about Shipping, Delivery, Exchanges, and Returns
Yes, Cell Forté products are formulated to rejuvenate oily, acne-prone, combination, dry, sensitive, mature, and eczema-prone skin types.
Yes, however we recommend patch testing to ensure compatibility with the skin.
Yes, however we recommend that you consult with your healthcare provider before using any new products while pregnant or nursing.
Currently, Cell Forté products are not vegan. However, we have never tested on animals and we commit to never testing on animals. The Cell Forté Serum features sustainably sourced sericin and velvet extract; the Cell Forté Cream features sustainably sourced beeswax and velvet extract.
Yes, our EGF is plant sourced.
Yes, our Cell Forté Serum and Cream are both non-comedogenic, non-irritating, and non-sensitizing.
Due to the high concentration of peptides and zero silicones in the formula the stickiness is only temporary while the product absorbs into your skin. If you feel slight stickiness in any area, give your skin about a minute to absorb the serum. The stickiness will dissipate and your skin will feel completely smooth.
No, however keep in mind that excessive skin oiliness and acne is also caused due to the skin lacking hydration. For oily skin types that are acne-prone, we recommend using the Cell Forté Serum first to supply nourishing hydration, then using a small amount of the Cell Forté Cream all over the face to keep oiliness away. The intensive hydration and collagen boosting peptides will help balance oil levels and shrink pores while the Brightening Botanicals™ help fade acne scars.
The expiration dates are printed on the bottom of each product. All Cell Forté products have a shelf life of 2 years unopened but 1 year after opening.
Currently, we ship anywhere within the United States including Hawaii and Alaska, as well as APO/FPO addresses.
Please allow us a processing time of 24-48 hours after you place your order to prepare it for shipping. All orders require a signature confirmation upon delivery.
All orders are processed within 1-2 business days.
Most orders will arrive within 1 to 5 business days, depending on your address. Shipments to Hawaii and Alaska typically arrive in 3 to 7 business days.
Yes, if you need to make a change to your order, please contact us as soon as possible at support@cellforteskincare.com. We will work tirelessly to ensure the correct delivery of your order.
Once your order is shipped, you will receive an email with your tracking number. Please check your spam folder; and if you have not yet received a shipping confirmation email contact us at support@cellforteskincare.com.
We want you to love your purchase. If you are not totally satisfied, please send an email to support@cellforteskincare.com within 30 days of your purchase, and we will provide a return label and mailing information. We will be happy to refund your account for the full amount of your purchase. If the product is unopened, we will happily exchange it for another Cell Forté product, refunding or charging the difference.
Only if the product is unopened, we will happily exchange it for another Cell Forté product, refunding or charging the difference.
To return a gift, please contact us at support@cellforteskincare.com for return instructions. Refunds may be issued in the form of site credit.
Yes, if you need to make a change or cancel an existing order, please contact support@cellforteskincare.com for assistance.
To receive a one-time use discount code for your first purchase, sign up for our emails. You will immediately receive the discount code and be the first to know about new product launches, informative blog posts on skin care, giveaways, and more.
Questions about the products
Yes, Cell Forte products are formulated to rejuvenate oily, acne-prone, combination, dry, sensitive, mature, and eczema-prone skin types.
Yes, however we recommend patch testing to ensure compatibility with the skin.
Yes, however we recommend that you consult with your healthcare provider before using any new products while pregnant or nursing.
Currently, Cell Forte products are not vegan. However, we have never tested on animals and we commit to never testing on animals. The Cell Forte Serum features sustainably sourced sericin and velvet extract; the Cell Forte Cream features sustainably sourced beeswax and velvet extract.
Yes, our EGF is plant sourced.
Yes, our Cell Forte Serum and Cream are both non-comedogenic, non-irritating, and non-sensitizing.
Due to the high concentration of peptides and zero silicones in the formula the stickiness is only temporary while the product absorbs into your skin. If you feel slight stickiness in any area, give your skin about a minute to absorb the serum. The stickiness will dissipate and your skin will feel completely smooth.
No, however keep in mind that excessive skin oiliness and acne is also caused due to the skin lacking hydration. For oily skin types that are acne-prone, we recommend using the Cell Forte Serum first to supply nourishing hydration, then using a small amount of the Cell Forte Cream all over the face to keep oiliness away. The intensive hydration and collagen boosting peptides will help balance oil levels and shrink pores while the Brightening Botanicals™ help fade acne scars.
The expiration dates are printed on the bottom of each product. All Cell Forte products have a shelf life of 2 years unopened but 1 year after opening.
Questions about Shipping, Delivery, Exchanges, and Returns
Currently, we ship anywhere within the United States including Hawaii and Alaska, as well as APO/FPO addresses.
Please allow us a processing time of 24-48 hours after you place your order to prepare it for shipping. All orders over $100 qualify for FREE Standard shipping; and all orders over $200 require a signature confirmation upon delivery.
All orders are processed within 1-2 business days.
Most orders will arrive within 1 to 5 business days, depending on your address. Shipments to Hawaii and Alaska typically arrive in 3 to 7 business days.
Yes, if you need to make a change to your order, please contact us as soon as possible at support@cellforteskincare.com. We will work tirelessly to ensure the correct delivery of your order.
Once your order is shipped, you will receive an email with your tracking number. Please check your spam folder; and if you have not yet received a shipping confirmation email contact us at support@cellforteskincare.com.
We want you to love your purchase. If you are not totally satisfied, please send an email to support@cellforteskincare.com within 30 days of your purchase, and we will provide a return label and mailing information. We will be happy to refund your account for the full amount of your purchase. If the product is unopened, we will happily exchange it for another Cell Forte product, refunding or charging the difference.
Only if the product is unopened, we will happily exchange it for another Cell Forte product, refunding or charging the difference.
To return a gift, please contact us at support@cellforteskincare.com for return instructions. Refunds may be issued in the form of site credit.
Yes, if you need to make a change or cancel an existing order, please contact support@cellforteskincare.com for assistance.
To receive a one-time use discount code for your first purchase, sign up for our emails. You will immediately receive the discount code and be the first to know about new product launches, informative blog posts on skin care, giveaways, and more.
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